Welcome to item support

At Codesellmarket, we believe in providing excellent support to our customers. When you purchase an item on our platform, you will receive support from the author of that item for up to 6 months after your purchase.

This means that if you have any questions or issues related to the item you have purchased, you can contact the author directly for assistance. The author will be able to help you with any technical issues, provide guidance on how to use the item, and answer any questions you may have.

We believe that this direct support from the author is the best way to ensure that our customers receive the help they need. It allows for a personalized and efficient support experience, and ensures that our customers are satisfied with their purchase.

So, if you ever need support for an item you have purchased on Codesellmarket, don't hesitate to contact the author of that item within 6 months of your purchase. authors will provide you with the support you need to have a successful experience with our platform.

What else is included in support?

  • Answering questions about how to use the item
  • Update to ensure that the item works as described and is protected from major security issues.
  • Help with defects in the item or included third-party assets
  • Answering technical questions about the item and included third party assets.
  • Feature updates to ensure continued compatibility and fix security vulnerabilities.
  • Included version updates for all items

What is not included in support?

 

At Codesellmarket, we want to ensure that our customers have a clear understanding of what is included in our support services. While we provide comprehensive support for our items, there are some things that are not included in our support. These include:

  1.  Installation of the item: Our support services do not include the installation of the item on your server or website. It is the responsibility of the customer to install the item themselves, or to hire a developer to do so.
  2. Configuration of the environment the item has to work on: Our support services do not include configuring the environment in which the item needs to work. It is the responsibility of the customer to ensure that the environment is configured correctly to work with the item.
  3. Hosting, software, or server environment: Our support services do not include support for your hosting, software, or server environment. It is the responsibility of the customer to ensure that their hosting, software, and server environment are compatible with the item they have purchased.
  4. Support for third-party software: Our support services do not include support for third-party software. While our items may work with third-party software, we cannot provide support for those third-party products.

If you have any questions about our author support services, feel free to reach out to us.